Frequently Asked Questions

A tourist tax of €0.99 per day per person over the age of 18 is charged, in accordance with the regulations of the municipality of Orcières.

Yes, the hotel can recommend nearby partners—just a 5-minute walk away—for ski equipment rentals: ideally located right on the slopes, these rental shops also offer free storage.

Intersport: 04 92 20 16 75 — info@interski.pro / intersport@latelecabine.com
Ski Republic: 04 92 55 73 35
Ski Center: 04 92 55 73 04

Depending on the rate you choose and the length of your stay at the time of booking, you will be required to pay 30%, 50%, or 100% of the total cost of your stay before arrival. The deposit can be paid by credit card (3D Secure) or bank transfer, depending on your preference.

If you need to cancel your reservation, we will retain the full amount of the deposit you have paid. In the event of a cancellation on the day of arrival or a no-show, you will be charged the total amount for your stay.

To book at the best available rate, contact our front desk by phone at 04 92 55 66 15, by email at hotel.lescatrems@orange.fr, or book directly on our official website. When you book through our website, you’ll enjoy our best price guarantee, as well as exclusive offers not available on other online booking sites.

When booking a room, we will need the following information:

• Last Name and First Name
• Mailing Address
• Email
• Cell phone number
• First and last names of the other participants in the trip

A credit card will also be required to guarantee your reservation and, if applicable, to pay the deposit.

Yes, we offer a complimentary baby care package that includes a crib, a changing pad, a baby bathtub, and SAUTHON baby bedding.

We offer family rooms as well as connecting rooms. For any specific requests, please contact our front desk at 04 92 55 66 15.

The hotel offers a room-and-breakfast package. No, there is no restaurant in the hotel; however, we can recommend restaurants near the hotel that are between 5 and 15 minutes away on foot.

No, we cannot accommodate an extra bed in our rooms.

The hotel has a free private covered parking lot.

The hotel is located just 350 meters from the heart of the Orcières Merlette resort. This location offers a relaxing setting while still being just a 5-minute walk from shops and amenities.

Rooms in the “Comfort” and “Superior” categories feature a loggia or balcony. If you’d like a specific view, our front desk staff will be happy to help you find a room that meets your expectations.

The hotel is located 400 meters from the slopes and the base area known as “Des Drapeaux.” A free resort shuttle service is available 50 meters from the hotel to make it easier for you to get to the ski area.

All rooms are equipped with a bathroom with a shower. There are no bathtubs in the rooms.

Yes, your pet is welcome.

We can offer a late check-out, subject to room availability and for an additional fee. To take advantage of this, please make a request at our front desk during your stay.

Yes, there is an access code to enter both buildings. If you arrive late, please contact our front desk to get the code.

The Catrems building is equipped with an elevator; there is no elevator in the Montagnou building.

The hotel features a lounge bar in the Catrems building, where you can enjoy delicious hot drinks. Books and games are available for your use. There is also a sun terrace with a mountain view in the Catrems building.

Check-in begins at 2:00 p.m. If you arrive before then, we invite you to relax in our lounge bar. Check-out is by 10:00 a.m.

We offer a breakfast buffet from 7:30 a.m. to 9:30 a.m.; Guests staying in the Le Montagnou building will walk outside to the breakfast room in the Les Catrems building for the breakfast buffet.

Breakfast is served buffet-style and includes, among other things, local products from the valley, as well as gluten-free and lactose-free options for guests with food intolerances.

No, but the hotel is a 5-minute walk from the resort’s sports center, which features a pool, ice rink, bowling alley, spa and relaxation area, and game room.

We also have a partner in the resort: the “La Peau d’Ours” spa, located a 15-minute walk from the hotel, which offers a 10% discount on spa admission and treatments for hotel guests (by reservation), tel. 04 92 55 39 42, www.spapeaudours.com

Yes, Wi-Fi is free and available throughout the hotel.

The front desk is open daily from 8:00 a.m. to 7:00 p.m.; The front desk is located in the Les Catrems building and is accessible by elevator from the lobby on Level 1 (for late arrivals after 6:00 p.m., please contact the front desk the day before or on the day of your arrival at 04 92 55 66 15).

We accept the following payment methods to pay for your stay:

• Visa Card
• Vacation Checks
• Mastercard

Room rates vary depending on the season and the type of accommodation you choose. For an accurate estimate and to check availability, please visit our website or contact our reservations department at 04 92 55 66 15 or hotel.lescatrems@orange.fr

The hotel offers a pleasant setting for your corporate events, complete with a seminar room. Please contact our front desk to discuss your plans: hotel.lescatrems@orange.fr

The hotel closes for a few weeks in the spring, usually from April through the end of June, to prepare for the summer season. In the summer, the hotel opens to the general public at the start of the July school break. In the fall, the hotel is closed and reopens for the winter season, generally from early December to mid-April, depending on the ski resort’s opening dates.

The hotel welcomes you to two complementary buildings: Les Catrems and Le Montagnou.

Les Catrems is the heart of the hotel: it features the front desk, the breakfast room, the lounge bar with a panoramic view of the mountains, and its 22 guest rooms, all accessible by elevator.

Le Montagnou, just a stone’s throw away, offers 16 more intimate rooms for those seeking peace and quiet.

The hotel offers the following room categories:

• Classic Room: This room offers the lowest rate and features a mountain-style decor; The room is available in three configurations: double and twin rooms in the Les Catrems building (perfect for a romantic getaway or a trip with friends), and triple and quadruple rooms in the Le Montagnou building (for a family vacation).
• Comfort Room: This room offers a bit more space and comfort and is often equipped with a balcony shared with other rooms or a private loggia with a lovely view. It’s ideal for couples, solo travelers, and families of up to a couple and three children looking for extra comfort. These rooms are available in both buildings.
• Superior Room: This room features a private balcony with a breathtaking view of the surrounding mountains. It is available in two configurations: double and triple. The room is designed to be a cozy retreat, offering a warm and inviting atmosphere. These rooms are available in the Les Catrems building.

All of our rooms are equipped with the following amenities: flat-screen TV, free Wi-Fi, private bathroom with shower, complimentary toiletries, hair dryer, crib available upon request, and pets are welcome.

The rate includes lodging; you have the option to book breakfast for an additional fee.

Services Offered:

• South-facing terrace with a view of the surrounding mountains
• Bar and Lounge: a cozy setting to relax with a panoramic view of the mountains
• Breakfast room with a panoramic view of the mountains
• Shuttle service: Located 50 meters from the hotel, a free resort shuttle service is available to help you get around the resort during the winter
• Ski and Bike Storage Room: with individual lockers for storing your ski gear
• Free covered parking

The decor combines simplicity with mountain-style furniture, throws, and fabrics, creating a warm and cozy atmosphere.

We offer convenient services for families, such as the option to have a crib in your room, as well as a baby bathtub, books, and toys for young children.